Postbillpay by phone
It's convenient, fast and flexible
What could suit your lifestyle better?
Simply call 13 18 16, from anywhere in Australia, at anytime, to pay your bills.
Postbillpay by phone allows you to pay your bills 24 hours a day, 7 days a week from the convenience of your home, workplace or even from a mobile phone *.
Postbillpay by phone can save you time as you do not need to visit a retail outlet. Postbillpay by phone also allows you to make bill payments using your credit card or scheme debit card †.
It's a service that suits you.
You are in control
It's up to you what bills to pay and how you pay them.
You can pay a number of different bills using your card in just one phone call.
You can control payment of each bill on the day that it is due and the amount you wish to pay. You will also be given Payment ID as immediate confirmation of each transaction processed during the call.
The choice is all yours.
Postbillpay by phone:
Concept model of bill payment process
It's easy to use
Our Postbillpay by phone voice system will take you through a simple step-by-step process with clear voice instructions. Using your telephone keypad, you will be asked to enter the Billpay Code and Reference Number, as shown on the bill, followed by the amount that you wish to pay.
From start to finish, Postbillpay by phone offers you a fast, flexible and secure way to pay your bills and specially trained operators are available at any stage throughout the process should you require assistance.
It couldn't be easier!
Just call 13 18 16
Benefits to you, our customer
- Service operates anytime - 24 hours a day, 7 days a week.
- Convenient to use from anywhere in Australia - home, work or from a mobile phone *.
- This service is available to you on one central number - 13 18 16 from anywhere in Australia (or +61 13 18 16 from anywhere outside of Australia)
- You can to pay bills from your credit card or scheme debit card †.
- Postbillpay operators are available throughout the process to provide assistance, if required.
- You are automatically given a Payment ID as confirmation of each individual payment process during the call.
* Mobile phone calls: Charged at mobile phone rates.
† Card Payments: Credit Cards accepted are Visa, MasterCard, American Express and Diners.
Scheme debit cards accepted are Visa and Mastercard.
Some billing organisations may limit the value of such payments, or only accept payments from nominated card issuers.
Postbillpay by phone brochure (pdf 204kb)
Postbillpay Terms and Conditions